šŸ’³ Palladium SG / MY Refund Policy

We are committed to ensuring a smooth and transparent refund process. Please review the refund policy below before submitting a return or exchange request.

šŸ“¦ Inspect Your Order Within 3 Days

Please inspect your order within 3 days of receiving the package.

For your protection, we strongly recommend taking clear photos or recording a video while opening the package. Please carefully check all items to ensure that the product, size, color, quantity, and condition are correct and that there are no defects or damages.

If you notice any issue with your order, please contact us within 3 days of receiving the package via INBOX or our customer service email, and provide the relevant details along with clear unboxing photos or video.

For any return or exchange request, unboxing photos or video may be required for verification. If the requested unboxing photos or video cannot be provided, we reserve the right to decline the return or exchange request.

Eligibility for Refund

Refunds are only applicable to items that:

  • Are returned within the approved return period
  • Are unused, unwashed, unaltered, and in original condition
  • Have no stains, odor, damage, or signs of wear
  • Include the original packaging, tags, accessories, and manuals where applicable
  • Have been inspected and confirmed as eligible for a refund by Palladium

Items that do not meet these criteria may be rejected or subject to a partial refund.

Order Cancellation

Palladium reserves the right to cancel any order.

Orders may be cancelled due to:

  • Stock or inventory errors
  • Suspected fraud or unauthorized transactions
  • Pricing or product information errors
  • Shipping restrictions

If an order is cancelled, any payment collected will be refunded to the original payment method.

Refund Processing Time

Once we receive and inspect the returned item(s):

  • Refunds will be processed within 7 business days
  • Refunds will be issued to the original payment method used at checkout

Please note that the actual time for the refund to appear in your account may vary depending on your bank, card issuer, or payment provider.

Important Notes on Refund Timing

  • The actual crediting date is determined by your bank or payment provider's policies.
  • If you do not see the refund after it has been processed by us, please contact your bank, card issuer, or payment provider directly for further assistance.

Non-Refundable Items

For hygiene and safety reasons, refunds are not available for the following items once opened or used:

  • Socks
  • Intimate / personal-wear items

Shipping & Handling Fees

  • Original shipping fees are non-refundable, unless the return is due to a confirmed product defect or an incorrect item sent by us.
  • Any return shipping or pick-up fees, if applicable, are borne by the customer, unless otherwise stated.

Right to Refuse Refunds

Palladium reserves the right to refuse or adjust refunds for items that:

  • Show signs of wear, damage, or improper handling
  • Are returned without original packaging or accessories
  • Are returned outside the approved return period
  • Do not meet the stated return conditions
  • Cannot be verified due to the absence of required unboxing photos or videos